Clipsfactor
Pricing

Refund & Cancellation Policy

Last Updated: September 2026

1. Strictly Non-Refundable Nature of Digital Credits

All purchases of one-time pay-as-you-go credit packages and recurring subscriptions on Clipsfactor are final and non-refundable.

Clipsfactor delivers digital services that immediately consume substantial hardware computing resources (high-performance GPUs), network bandwidth, and third-party AI model inference operations at the exact moment video analysis, audio transcription, or short clip generation is requested. Due to the instantaneous provisioning and consumable nature of these computational resources, cash refunds or reversals cannot be issued once credits are credited to your account or used for generation tasks.

2. Subscriptions & Billing Cycles

If you subscribe to a recurring monthly plan:

  • Recurring Billing: Your subscription renews automatically on the same day each billing period until you choose to cancel.
  • Cancellation: You may cancel your subscription at any time via your Account Settings or billing dashboard. Your cancellation takes effect at the end of the current paid billing cycle. You will continue to have access to your plan benefits and accumulated subscription credits until the end of that billing period.
  • No Pro-Rated Refunds: Cancellations do not yield pro-rated refunds for unused days within the active billing cycle.

3. Credit Rollover & Expiration Rules

  • Two-Month Rollover Cap: Unused credits from active monthly subscriptions roll over from month to month, subject to a maximum cap equal to two (2) months of your subscription allowance (2x monthly quota). Credits exceeding this cap expire automatically upon renewal.
  • Effect of Subscription Cancellation: Upon cancellation or lapse of a recurring subscription, rolled-over subscription credits remain available until the conclusion of the active billing period, after which unused subscription credits expire.
  • Pay-As-You-Go Credit Packs: Standard one-time pay-as-you-go credit packs do not expire and remain in your account balance until consumed.

4. Service Malfunctions & Credit Adjustments

While we maintain a strict no-cash-refund policy, creator satisfaction is our priority. If an unexpected technical error, AI pipeline failure, or system malfunction results in failed clip generation while deducting credits from your balance:

  • Please contact our support team immediately at .
  • Provide your registered account email, the approximate timestamp of the task, and a brief description of the issue.
  • Following verification of the technical failure by our engineering team, we will promptly credit replacement AI credits to your account.

5. Contact Information

For all billing questions, account adjustments, or inquiries regarding this Refund Policy, please contact our support team:

Email:
Support Page:
We strive to address all inquiries within 24 to 48 business hours.